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NextGen - IT Support

Contact NextGen Automation for assistance with computers, printers, networks, servers, remote access, and other supported company technology.

Service Desk Hours: Monday to Friday, 6:30 AM to 5:00 PM

Choose the appropriate support method

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Email Support

For non-critical issues

Email support is appropriate for non-urgent requests that can normally be addressed during the same or next business day.

The email subject becomes the ticket title, and the email body becomes the ticket description.

Email help@nxga.ca
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Phone Support

For critical or high-priority issues

Call for urgent or time-sensitive issues, including outages, server failures, network interruptions, or situations preventing employees from working.

A customer care representative will connect you with the IT team or create a service ticket on your behalf.

Call 1-888-594-9499
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Computer Support Agent

Submit directly from your computer

1

Click the up arrow near the clock in the bottom-right corner of your Windows screen.

2

Right-click the NextGen Automation support-agent icon.

3

Select Create Service Ticket from the menu.

4

Enter a clear subject line describing the issue.

5

Write a detailed description — include what happened, when it started, and your availability for remote support.

6

Click Attach Screenshot if helpful, then click Send.

Information to include in your ticket

  • Your full name
  • Your company location
  • Your computer name, if known
  • A clear description of the issue
  • The exact error message
  • When the issue started
  • Whether other employees are affected
  • A screenshot, when possible
  • Your availability for remote support
  • Your preferred contact method

Critical incidents

For a company-wide outage, server failure, network outage, security concern, or any issue preventing multiple employees from working, call NextGen immediately instead of relying only on email.

Call Emergency Support